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Refund & Cancellation Policy

At EP-CF, all products are custom-made according to customer specifications. Therefore, our refund and cancellation policy is as follows:

Order Cancellation

  • Orders may be cancelled before artwork approval and production begins.
  • Once artwork is approved and production has started, orders cannot be cancelled.

Refund Eligibility

Refunds may be issued only if:

  • The product arrives damaged
  • The product is defective
  • The product differs significantly from the approved artwork
To request a refund:
  1. Contact us within 3 days of delivery
  2. Provide clear photos of the issue
  3. Include order number and description

Non-Refundable Situations

We are not responsible for:

  • Minor color variations (screen vs physical product)
  • Delays caused by shipping carriers or customs
  • Errors in approved artwork submitted by customer

Refund Processing

Approved refunds will be processed within 5–10 business days.

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