Refund & Cancellation Policy
At EP-CF, all products are custom-made according to customer specifications.
Therefore, our refund and cancellation policy is as follows:
Order Cancellation
- Orders may be cancelled before artwork approval and production begins.
- Once artwork is approved and production has started, orders cannot be cancelled.
Refund Eligibility
Refunds may be issued only if:
- The product arrives damaged
- The product is defective
- The product differs significantly from the approved artwork
To request a refund:
- Contact us within 3 days of delivery
- Provide clear photos of the issue
- Include order number and description
Non-Refundable Situations
We are not responsible for:
- Minor color variations (screen vs physical product)
- Delays caused by shipping carriers or customs
- Errors in approved artwork submitted by customer
Refund Processing
Approved refunds will be processed within 5β10 business days.
Need Help?
Email: support@epcf.com
WhatsApp: +1 307 785 6826